WILLERS Pte.Ltd. Privacy Policy
WILLERS Pte.Ltd.. (referred to as “we”,” us”, “our” or “WILLERS”) comitted to protect the
personal information and privacy of its customers and, in order to respect them and give
appropriate protection while conducting its business, the company has established following
Privacy Policy.
WILLERS is an online ticket agent and sells tickets of transport operators and other
resellers. WILLERS is not a transport operator as it is and does not operate any vehicles on
its own. More information about WILLERS you may get in our Terms and conditions.This privacy
policy sets out how WILLERS uses and protects any information that you provide hereafter
when you use this website.
This policy applies where WILLERS will be acted as a “data controller”. We will respect the
website visitors and service users' personal data, and in accordance with the Singapore
Personal Data Protection Act 2012 (PDPA). We may update this page and change this policy at
intervals to follow the subject of governmental amendments. Those information gathered by
WILLERS through this website, such as customers' personally identifiable information and
others, will be covered by this privacy policy. The privacy policy covers a treatment of
your any personal information that WILLERS may share with its business partners or other
third parties under very limited circumstances.
The privacy policy does not apply to the treatment of information (whether personal or not)
and general practices by third parties that WILLERS does not own or control, including but
not limited to any third party websites or services that you elect to access through this
website.
By entering into WILLERS privacy policy you ensure your full and clear consent to provide
your personally identifiable data and to use this website in accordance with conditions set
herein, you also ensure that you are older than 16 years; otherwise, your parents or legal
guardians should give such consent.
You have to acknowledge that the personal data you submit for publication through our
website or services may be available, via the internet, around the world. We cannot prevent
any use (or misuse) of such personal data by others.
Regarding Our Privacy Policy
In order to conduct our primary business of travel arrangement and related business, we
understand the importance of the protection of personal information ('Personal Information')
of our customers ('You'; 'The Customer'). We will handle all such information in an
appropriate manner as outlined in our privacy policy below.
This privacy policy will explain the collection and handling of Personal Information
provided by our customers to WILLERS Pte.Ltd.. Please carefully read through this privacy
policy if you intend on using our products or services. By using the products and services
provided by WILLERS Pte.Ltd., it will be deemed that the user has carefully read and
understood the contents of this privacy policy.
Regarding Range of Applicable Information
This privacy policy applies to all Personal Information you provide to us in order to use our products and services.
Regarding Voluntary Nature of Personal Information
You are able to choose whether or not to provide your Personal Information to us, and it may
be necessary for you to provide information such as your name and address when registering
or booking with us in order for us to provide our service to you. If there is any specific
Personal Information which you do not wish to provide to us, then please do not enter that
information. Should you choose to withhold any Personal Information in such a way, then the
service you receive may be affected, and you may not be able to access or receive all or
part of the products and services that we provide.
If you provide Personal Information to us, you should again confirm the company's policy on
the handling of Personal Information, and provide consent or denial when you are prompted to
on the website.
You may withdraw your consent at any time. However, the withdrawal of consent will not
affect the legality of the management of data by us previous to the withdrawal of consent.
Regarding Handling of Personal Information
WILLERS Pte.Ltd. will strictly manage all information you provide to us and will use it only
for the purposes listed in this privacy policy. Other than in the cases listed further
below, we will not disclose any Personal Information to any third party.
- In the case that Personal Information is provided to our affiliate companies, service
providers, partners etc within the scope necessary to provide you with the services you have
applied for, we will not disclose or provide your Personal Information to any third
party.
- We have contracts with all our business partners to make sure the handling of your
Personal Information is strictly handled under the exact same policies WILLERS Pte.Ltd..
We may disclose your Personal Information:
If you allow us to release the information.
- In the case that the release of the information is permitted by law.
- In the case that a person's life, person or assets are in danger and it is hard to receive
consent from the subject of the Personal Information.
- In the case that we are requested to release the Personal Information to cooperate with
national or local public authorities in order to pursue their public duties and in which
obtaining the consent of the subject of the Personal Information may impede the execution of
such affairs.
- In the case that data is shared as statistical data and the subject of the Personal
Information cannot be identified.
Regarding Information We Can Obtain
Personal data defines as any information which are related to an identified or identifiable
natural person ("data subject"); an identifiable natural person is the person who can be
identified, directly or indirectly, in particular by reference to an identifier such as a
name, an identification number, location data, an online identifier or to one or more
factors specific to the physical, physiological, genetic, mental, economic, cultural or
social identity of that natural person (the definition is contained in the Article 4 (1) of
the the General Data Protection Regulation (EU) 2016/679 (GDPR).
WILLER, Inc will use collected personal information for the purposes outlined below.
WILLERS may collect your personal data when you book a travel / tickets with us through this
website (including but not limited to either directly or indirectly through our trusted
third parties partners), create your WILLERS membership account, use this website and other
websites accessible through our website, participate in a survey or competition, or when you
contact us.
We also collect the following personal data:
- Your profile and contact data (including your name and surname, passport (ID) details or
other recognized personal ID card numbers and details, date of birth, gender, address,
telephone numbers, email addresses, details of your travels, other travel information on
bookings made at this website, information of other passengers travelling with you (name,
surname, passport (ID) details or other recognized personal ID card numbers and details,
date of birth, gender, other travel information, etc.)).
- Depending on the case, medical conditions for passengers who have special medical
requirements.
- Your payment data (including your bank details or payment cardholder details, PayPal
account or other e-payment account information).
- Other information in connection with booking tickets, which may be required by a
carrier.
- Other payment information, which may be required by governmental, tax, audit, or bank
authorities to complete or check transactions.
- Your usage data (your locations, including real-time geographic location of your computer
or device through GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi
hotspot and cell tower locations, if you use location-based features and turn on the
location services settings on your device or computer; browser type and version, operating
system, referral source, length of visit, page views and website navigation paths, as well
as information about the timing, frequency and pattern of your service use, etc.).
- Your communication data (information contained in or relating to any communication that
you send to us, including file attachments you may provide).
- Your enquiry data (information contained in any enquiry you submit to us regarding goods
and/or services we provided).
- Other information relevant to customer surveys and/or offers, a review you leave about the
carrier after your travel.
Regarding Purpose of Us
- Personal information you give us is used To perform, arrangement and management of the
services for which you have applied and services you request.
- To communicate you with urgent information in the event of your travel time change or
cancellation, weather conditions, travel delays, force majeure, etc. We may send you
communication about the services you have requested for any change to such services via
email or SMS.
- For accounting, billing and audit purposes and to detect and / or prevent any fraudulent
or money laundering activities.
- For statistical and analytical purposes in order to improve our products and services, in
which case the subject of the Personal Information is no longer individually
identifiable.
- For marketing and advertisement purposes
Sharing of Personal Information
We share your personal information as described below and in this Privacy Statement, and as
permitted by applicable law.
- Government authorities, law enforcement bodies, regulators and airports in your itinerary
and for the compliance with other legal requirements;
- Trusted carriers and travel operators required to deliver the services you have requested
for through this website;
- Trusted service providers we are using to run our business in all countries we operate in,
call centers providing assistance to our customers, cloud service and email marketing
service providers assisting our marketing team with running customer surveys and providing
targeted marketing campaigns;
- Credit and debit card, local payment supply companies which facilitate your payments to
us, and anti-fraud screening, which may need information about your method and process of
payment to ensure the security of your payment transaction;
- Legal and other professional advisers, law courts and law enforcement bodies in all
countries we operate in in order to enforce our legal rights in relation to our contract
with you;
In certain circumstances, we may disclose your personal data to third parties if we
determine, such disclosure is necessary and in following cases:
- to protect and to assert our legal rights, your legal rights and the legal rights of
others;
- to protect our systems, assets, employees, members and customers;
- to ensure the integrity and operation of our business and systems, to protect our business
against risks;
- to obtain or to maintain insurance coverage, managing risks, or to obtain professional
advice;
- to comply with legitimate and enforceable governmental requests, subpoenas or court
orders, where necessary for the establishment, exercise or defense of legal claims, whether
in court proceedings or in an administrative or out-of-court procedure.
We may choose to comply with or disregard such requests or orders in our sole
discretion.
WILLERS operates businesses in multiple jurisdictions, some of which are not located in the
European Economic Area (EEA), such as South East Asia region, India, Australia and New
Zealand, Russia, Belarus, Ukraine, etc.. While countries outside the EEA do not always have
data protection laws, we require all services providers to process your information in a
secure manner and in accordance with Singapore, Thailand and EU laws on data protection.
Regarding Usage of Cookies and Custom Audience Features for Promotional Purposes
About Cookie Usage
We use several internet promotional services, and may use cookies provided by third party
providers.
What are 'Cookies'?
A cookie is a small piece of data generated by a web page server and stored on your
computer, which retains data such as browsing behavior and usage data. The next time you
access the webpage, it will read the data in the cookie and may affect what displays on the
webpage. If the settings on your browser allow cookies to be sent and received, the website
will receive a cookie from your browser. To protect your privacy, your browser will only
send cookies sent and received by that particular website's server.
Why We Use Cookies
We use cookies for the purposes outlined below. There may also be cases where third party
advertising distributors save or refer to our cookies when outsourcing
advertising.
1. In order to provide you with a customized service when you are logged in based on the
information you provided to us when you registered with our website.
2. To provide the most appropriate advertisements to you on other websites based on what
your interests are and the websites that you visit.
3. To survey the traffic and access volume of the website.
4. To improve the services we offer.
5. In the interest of security, we may encourage you to reenter your password
(re-authentication) after a certain period of time has passed.
We also use cookies of trusted service providers such as Google, Bing, Yahoo, Yandex,
Twitter, Facebook. All the information we had gathered for our website is used to create
reports about the use of our website. We are not responsible for the use of your personal
data by third parties’, where such use is permitted for their own purposes. To get further
information, please consult their privacy policies.
All the cookies you can choose to accept or decline or block. If you prefer to decline
cookies, you can modify your browser settings. This may prevent you from taking full
advantage of the website. Please be aware of that blocking all cookies will have a negative
impact upon the usability of many websites.
Regarding Customer Cookie Settings
You are able to choose from a variety of options such as 'Allow all cookies', 'Disable all
cookies' and 'Notify me when a cookie has been set' from your browser. Changing your cookie
settings will differ depending on your browser. To find out more about the cookie settings
for your browser, please check your browser's 'help' section.br/>
To learn about how cookies are used on Google, please check the following page
URL https://support.google.com/ads/answer/2662922?hl=en
Please be aware that by disabling all cookies, you may be subject to restrictions on various
services on the internet, such as not being able to receive services which require
authentication.
Regarding Use of Custom Audience
We make use of features known as 'Custom Audience', which allows us to customize the advertisements you see on services such as Facebook and Twitter (hereinafter, 'Facebook etc'). It also allows us to understand the usage of our advertisements on such sites.
What is Custom Audience?
We use the Custom Audience feature which will use the information you used to sign up to our service and compare it with data registered on Facebook etc. The data can then be used to personalize the ads you see on Facebook based on the websites you are registered with. Facebook etc cannot use this feature to access your Personal Information which you have provided to us.
Opting out of Twitter's Custom Audience program
If you want to opt out of Twitter's Custom Audience Program, then please do so via the
following URL::
URL https://business.twitter.com/en/help/troubleshooting/how-twitter-ads-work.html
Regarding Disclosure of Personal Information
In the case that you (or your legal representative or voluntary representative) wish for
your Personal Information to be disclosed to you, please send your Request for Disclosure
and your ID copy to the following address or to our email (EMAIL: vn.customer@willertrip.com)
WILLERS PTE. LTD.
60 Paya Lebar Road, #06-32 Paya Lebar Square, Singapore 409051
ĐT: +84-243-7575777
Please note that we may decline the disclosure of Personal Information in the following
cases:
When there is a risk of harm to the life, person or assets of you or a third party.
When there is a risk of seriously impeding the proper execution of our business.
Your rights under data protection regulations
Our website incorporates privacy controls which affect how we will process your personal
data.
If you would like to correct any of the personal information we hold about you, please log
in to the website and you can correct the information from your 'My Page' section.
If you would like to withdraw your consent to us handling your personal information, then
please log in to the 'My Page' section of the website, click on 'Membership Cancellation'
and follow the steps. Please be aware that once you cancel your membership with us, you will
no longer be able to use all or part of the services offered.
At the same time your principal rights are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
The disposal of your personal data is possible only after completing of all your travels. If
you wish to delete your data before you travel we need to cancel your booking, because we
can not inform you about any unexpected changes, cancellation or other influences on your
future travels. You should be aware that some of your personal data can not be disposed or
deleted for the purpose to comply with legal obligations. Some of your personal data should
be retained for compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another natural person; for
accounting, billing and audit purposes and to detect and / or prevent any fraudulent or
money laundering activities.
You will not have to pay a fee to access your personal information or to exercise any of the
other rights. However, we may charge a reasonable fee if your request for access is clearly
unfounded or excessive. Additionally we may refuse to comply with the request in such
circumstances.
Please be aware that we may request from you specific information to help us confirm your
identity and ensure your right to access the information or to exercise any of the other
rights. It is necessary and appropriate security measure to ensure that your personal data
is not disclosed to any person with no entitlement for this.
We also understand the importance to take extra precautions to protect the privacy and
safety of children. Accordingly, children under 16 years of age will not be permitted to
open any account with us. We will delete any such accounts if we are made aware that it was
created by a child under 16.
Regarding Amendments to Our Privacy Policy
Due to various circumstances, we may partially change, modify, add to or delete from the above Privacy Policy, in which case we will post notices on the website. Unless otherwise indicated, all changes in the Privacy Policy will be effective from when the new version is posted on this website
Affiliated Companies
The following companies are affiliated with WILLERS Pte.Ltd.
WILLER Inc.
WILLER EXPRESS, Inc
WILLER TRAINS, Inc
WILLER Sompo Service, Inc
Tantetsu Fund, Inc
Hotel Hakuba
WILLER VIETNAM Co., Ltd.
国光威楽仮期旅行社股份有限公司 Kuo-Kuang Willer Holidays Co., Ltd. (Taiwan)
Other companies which cooperate financially with WILLERS Pte.Ltd.
Contact Us
This website is owned and operated by WILLERS. Pte. Ltd., registered in Singapore, #06-32
Paya Lebar Square, 60 Paya Lebar Road, Singapore 409051
If you believe that any information we are holding on you is incorrect or incomplete, please
write to vn.customer@willertrip.com or use our
support contact form as soon as possible. We will promptly correct any information found to
be incorrect.
Customer support
Tel number：+84-243-7575777
Email: vn.customer@willertrip.com